RETURNS AND REPLACEMENTS

Live plants and cut flowers can’t be returned. If something is wrong, we fix it.

• Damaged, dead on arrival, or the wrong cultivar: email hello@peonyobviously.com within 7 days of delivery with your order number and a photo. We’ll send a replacement if we have stock, or refund the item.
• Didn’t grow: peonies are slow and some take two years to show. If there is no growth by July 31 of the year after planting, email us a photo of where it was planted. We’ll offer a replacement or store credit.
• Lost in transit: if tracking shows no movement for 7 business days, we open a claim with Canada Post and replace or refund.
• Fresh flowers: if your flowers arrive damaged or wilted, email a photo the same day and we’ll replace or refund them.
• June pre-orders: you can cancel a flower pre-order for a full refund any time before we email your delivery day. If the crop fails and we can’t fill your order, you get a full refund.
• Cancellations: free until the order ships or goes out for delivery.
• Refused or undeliverable parcels: refunded minus the original shipping cost, as the plant can’t be resold.
• Not covered: plants left unplanted, frozen after delivery, or planted in standing water.

Refunds go back to the original payment method within 5 business days of approval.